i think i missed the boat on this one, when it went floating around the internet... but nevertheless, it still rang loud for me upon reading it.
written by kent nerburn, as part of a book on essays called, 'make me an instrument of your peace'. you can read the whole piece in a multitude of places, originally posted here (and i encourage you to), as well as some beautifully articulate thoughts on people's reflections and the human nature, from the author here.
"'How much do I owe you?' She asked, reaching into her purse. 'Nothing,' I said. 'You have to make a living,' she answered. 'There are other passengers,' I responded. Almost without thinking, I bent and gave her a hug. She held onto me tightly. 'You gave an old woman a little moment of joy,' she said. 'Thank you.' I squeezed her hand, and then walked into the dim morning light.. Behind me, a door shut. It was the sound of the closing of a life. I didn't pick up any more passengers that shift. I drove aimlessly lost in thought. For the rest of that day, I could hardly talk.What if that woman had gotten an angry driver, or one who was impatient to end his shift? What if I had refused to take the run, or had honked once, then driven away? On a quick review, I don't think that I have done anything more important in my life. We're conditioned to think that our lives revolve around great moments. But great moments often catch us unaware-beautifully wrapped in what others may consider a small one."